Annoying Customers

Annoying Customers


Hey, this is kinda like a part two video I mean you don’t have to have seen the part one video to understand what I
talk about in this video, But I mean if you haven’t watched
part one, uh, you should. So I used to work at Subway
and to be honest about 80% of the customers
were fine. Sometimes they would do something
that would just personally annoy me, like ask for a
meatball on flatbread. So don’t feel
too bad for me. Like, sometimes people
would ask me: “Can I have a turkey
with lettuce, tomatoes–” Whoa whoa whoa whoa!
Slow down! What kind of bread?
Foot-long or six-inch? What kind of cheese?
Is it toasted? THEN we’ll talk about vegetables! And every time someone
brought in a list, there would always be
something missing on it. Always! I never had someone come in
with a complete list. I would ask someone,
“What kind of cheese?” And they would say,
“Agh, they didn’t specify.” Well then, if they didn’t care enough to remember cheese, I guess they’ll get swiss! If anyone watching is currently working at a Subway, then feel free to use these tricks. if someone asked me, “Hmm, what kind of cheese do you recommend?” I would ALWAYS say provolone. because it’s the easiest cheese to pull apart with gloves on. Really, if anyone asked me what I recommended, I would just tell them the easiest thing for me to do. But even after I gave my insightful provolone cheese recommendation, Sometimes people would still say, “Hmm, I’ll take American.” why do you even ask me what cheese I would recommend if you’re not gonna take it seriously?! Another thing that would annoy me is when people would say the sandwich was “All done” But they didn’t put any sauce on it. So I would ask, “Any sauce?” and then they would be like, “Oh yeah, Mayonnaise.” OH! Why did you tell me it was all done IF IT WASN’T! Also, the receipt machine at the store took like seven seconds to print out the receipt. So it would be very awkward if I asked someone, “Do you want your receipt?” and then they would say, “Yes.” And then we would just STARE… AT EACH OTHER… UNTIL… The receipt printed. So what I did every time someone swiped their credit card, I would just stare off into space, And in my head, I would count to five and then I would ask, “Do you want your receipt?” And by the time they said yes, it was like magic! As soon as they said yes, BSSHHH, the receipt printed. At Subway, you only work with one other person. So if someone got annoyed and said, “Lemme talk to your manager.” I would just look at them and go, “Listen, I’ve been here the longest. The only other person in this store is a 16-year-old girl, and she technically isn’t old enough to use the toaster. So, I’m probably your best bet. I’m the manager.” Like, do people think the manager will automatically take their side and give them free stuff? YES, actually they do think that because it happens all the time. I would consider myself a pretty laid-back Subway employee. I didn’t like to be stingy with people, Even though I was disobeying the Subway formula on purpose. Oh, you want more than six olives on your foot-long? Pff, sure! Here, have a FIFTH slice of cheese! A dollar fifty for avocado? Pff, I’ll charge you seventy-five cents buddy! I probably shouldn’t be saying these things, you know. In case this whole YouTube thing flops and I need a job. So I wasn’t really “strict” on the rules. You know those fast food workers who are strict, “No! We won’t serve breakfast at 10:02! Get out!” But being pretty laid back still didn’t stop people from being annoying. So this one person comes in and asks for two, foot-long, pastrami sandwiches. And pastrami is our most expensive sandwich. It’s about $10 for a foot-long. And guys, the pastrami is super good, but I wouldn’t pay for it. I mean it’s good, yeah, but I’m not paying $10 for a foot-long. It’s not worth it. So this guy, I make his two sandwiches. I ring them up and I say, “That’ll be $20.” And I guess he didn’t look at the price of the sandwich on the menu, or he thought we still did the $5 foot-longs, because he said to me, “I ain’t paying for that.” And this is when I was just starting out! I only had like, a week of experience, and after he said that, I responded, “Well, shoot, I guess you’re not paying for it, I didn’t know people could do that.” “Hey, I want this!” “Alright, that’s $20” “Nah.” “You don’t want it?” ” No I want it, I’m just not paying for it.” Ok no, but actually we did come up with a compromise. He told me he had $12, so he ended up paying for one of the sandwiches, And I got to eat the other one. So it all worked out. So one time I was making a sandwich for a guy with a very heavy accent and he asks for onions on the side. No big deal! We had Sooubway put vegetables in little cups all the time. I actually got a soup cup, because the on the side cups are teeny-tiny and I started doing my thing. But then he says, “No! On the side.” and I think, ” Oh! He’s getting a foot-long! He probably wants onions on half of it, but not the other. So I start putting onions on half the sub, but then again he says, “No! On the side!” At this point, I don’t know what this guy wants. So I ask him, “On the side of what?” and then he screams, O N I O N S And I never figured out what he was trying to say. This one old gentleman asks for sauce to be put on his vegetables, and normally we put it on top of the sandwich with the meat. And I didn’t know if I heard him correctly because I put the sauce on and closed the sandwich. So your sauce would’ve been in the same place either way! One time, this woman tipped me and Correy $40. She wasn’t annoying. I just wanted to sprinkle in some good customer stories. Ok one time, this, uh, Native American person came in and, I don’t know if mentioning that was important to the story… He comes in and asks for five foot-long Tunas. Ok Tyler, just me and you lets do this! and then when we’re all finished, we ring them up and we say, “Anything else?” and he says, “seven meatballs” What!? He wanted seven more sandwiches! But James, you’re Sooubway! You’re supposed to make people sandwiches regardless of how many they ask for. Yeah I know, but the guy could’ve handled it differently. Normally for a platter, you have to call in at least an hour ahead, and that’s only five foot-longs. This guy could’ve called ahead and said, “Hey, I’m getting twelve sandwiches so just, prepare yourselves… mentally.” I mean we had so many customers waiting in line. No, we didn’t that’s a lie, it was only him. But still! This one woman, I was making her sandwich and for vegetables, she asked for extra lettuce. So I put on a big handful, but then she asks for more. So I put more on, “more” I sprinkle some on M O R E! “Uh, I won’t be able to close the sandwich with any more lettuce.” and she says, “That’s fine.” “Alright, extra lettuce it is.” So I ended up giving her an open sandwich with a mountain of lettuce. You know we do salads, right? When I was little, I always thought if I was working at a store and someone tried to rob me, I wouldn’t give them any money. But now it’s like, “Pshh, I ain’t risking my life for Sooubway! Here take the cash register!” So thankfully I’ve never had someone pull a gun on me, but I have caught people stealing from us. I was making someone’s sandwich and this one kid asks for just a water cup. So I gave it to him. So I go back to making a sandwich and I just hear the fuzzy soda sounds being dispensed, And I look over, and the kid is putting soda in the cup! HE DIDN’T EVEN TRY TO HIDE IT! When I put soda in a water cup I at least wait for the employees to go in the back. But, I didn’t even say anything. I was just like, “Alright, man.” This guy, I totally saw him take a bag of chips and he hid it under the counter so I couldn’t see. So when I rang up his sandwich I asked, “Anything else?” and he said, “Nope.” Alright, whatever. Ok, last story. I was in the back playing some Clash of Clans, And we have a computer that shows what the cameras see, and I see this woman who was eating there, She reached over the counter and took three large cups and I did nothing to stop it. You know, I’m the kind of person that’s like, “The fast food employee is always right.” Say if I was eating somewhere, And I ask for a chicken salad and they said, “We only have tuna salad.” I’m the kind of person that’s like, Oh, well I guess I’m having the tuna salad then. I think people need to realize that these fast food workers are actually people and not something for you to use to get a free sandwich. I did mean it when I said in the last video that everyone at some point should work in a fast food or retail job. It’s it’s it’s nuts! Ok, we’re done. Look, she’s actually putting six olives on a foot-long. One of them even fell off!

100 thoughts on “Annoying Customers

  1. •1 ft.
    •toasted bread
    •no cheese
    •lettuce
    •ham
    •no sauce
    •pickles
    •and salt
    A complete list your welcome

  2. Back in the day when I worked near a Sooubway and therefore sometimes got a lunch there, I would always make sure to get the bread selection and length out first in the order. 12 inch garlic and herb bread. Meatball sub. Old english cheese. Toasted. Marinara sauce. Salt and pepper. No vegetables. I don't remember what order those other things went in… I took the order of the layout of the shop and previous transactions as my queue as to what was the easiest order in which to say the things for the person for it to make sense, even though it wasn't really a sentence.

  3. That unfinished list is right because me and my mom was at Sooudway and this guy comes in with a paper list. That ammediatly reminded me of TheOdd1sOut. He did the bread, then how long ,and he wanted it toasted. And he even said the meat and cheese. But how is it possible to forget the vegitables, and the sauce.

  4. Okay so I use to work at sub i mean sooubway and I also saw a guy steal bag of chips I rang him up and I said anything else he said no
    I said alright buddy pay dem chips and he took off running and he never came back that was a good day

  5. 6 Inch Italian Bread, Black Forest Ham, Shredded Cheese, Toasted, Lettuce, And Mustard. That’s My Sandwich Recipe, Try It Please

  6. So I needed to price a jar of vitamines for 9.99$ but i decided I’ll use an 8.99$ bottle and the lady was all like I’m not paying for that ? My husband bought the same bottle for 3.99$ ! I didn’t want to argue, so I rung up the bottle for 3.99$. I could get in trouble for that. I have a feeling she’ll come back and try to do the same thing with me. Hopefully I remember her face so I’ll be ready to say no. I hate people like that. Stupid customers. 🙄 Some customers are idiots and belong in an insane asylum.

  7. Did u realise when James told the onion story when the boxes of like peppers and olives there was a doge .🙂Like if u did!🙂

  8. Cust says, to employee, humm what would u recomend?,, employee would say shoot ur self been stupid ass not knowing what to pick or want or just dont fucking come back… have to love, love? Hate Retail.

  9. The most annoying customer I've had was a few days ago (note: I work at a sub shop that's not Subway. Like, it's ACTUALLY not Subway).

    I was cleaning tables and got to an out-of-the-way one we mostly use for when we need to pack boxes for catering orders. Before I could wipe it down several people came in (the "lunch rush"… it's a small town, so the "lunch rush" is like 5 people). So I left the rag and spray bottle on the table to signify "this table still needs cleaning".

    One guy gets his food and goes to the lobby. There's 13 tables in the lobby and 12 of them were empty. He puts his tray on an empty table… then gets up and moves to the out-of-the-way table with the cleaning supplies on it and moves my cleaning supplies TO ANOTHER OPEN TABLE so he can sit there. I just stood there watching this dude walk ACROSS THE FRIGGIN LOBBY to the out-of-the-way table with cleaning supplies on it, as if he was magnetically drawn to it.

    I've had some annoying people (like the regular who INSISTS his onions be chopped up), but this guy seemed like he was trying to make a point to me (note that in the time I've worked there only 2 other customers have ever used that table and there were 12 other open tables, 6 of them still open when the entire lunch rush was eating. This was not in any way an inconvenience to him).

    Also, the "woman stole a drink cup" thing happened at my work. I wasn't working at the time, but my boss told me the next day about it. A while later I was ringing a woman up and my coworker was standing behind me (she usually goes in back when there's no customers). After the woman left my coworker told me she was the one who stole the cup, so my coworker was watching her.

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